Returns are an unfortunate reality for many of our clients. At AMS, we help to streamline this negative work through our dedicated returns management team. We employ a great crew, automated systems, and client-specific processes that help to:
Minimize the costs associated with returns handling.
Quickly get inventory back onto the shelf as shippable finished goods (for those items that can be refurbished).
AMS Fulfillment returns management and reverse logistics services are handled by dedicated teams quickly, efficiently, and cost-effectively.
We understand the need to manage return requests in a timely fashion, whether consumer returns where customers expect immediate credit on their orders (and undoubtedly will place a customer service call if the returns process takes too long), or retail returns in which clients seek to clean up the books before month end.
Our world-class carrier partners get the package shipped back to us expeditiously.
We also collaborate to create effective returns management solutions for each client, often integrating with their desired returns fulfillment platform such as Loop or Happy Returns, and perform the work to get the return registered in the system, data communicated back to the client, and the product back on the shelf and ready to sell.
If the product is damaged and cannot be resold, we set it aside for donation, alternate sales channels, recycling, or destruction in a sustainable fashion.
AMS utilizes sophisticated operating software to efficiently manage returns for credit and returns for exchange on behalf of our D2C clients. Our returns management process can be fully integrated with the client’s chosen shopping cart software or customer service module so returns data is immediately available. We work closely with every client to properly define and determine return rates and defective returns policy, ensuring that all saleable products are moved from the returns warehouse to finished goods.
Product refurbishment varies greatly by client and product type, and AMS closely follows the refurbishment guidelines established by the client. Whether testing, repacking, replacing components, and/or checking for a broken seal are involved, AMS provides quality hands-on service. Our returns management team follows documented guidelines for the actions to be taken with each returned product they encounter on behalf of our clients.
AMS has a dedicated team, refined best-of-breed systems, expertise, and experience, allowing us to guide clients to the best possible product reverse logistics solutions.
Further, we have the facilities, resources, and partners to ensure your returns are handled properly and your customer experience is satisfied with the complete purchasing experience.
AMS wants our valued clients to succeed in business, so we collaborate and execute in the most cost-effective way possible to minimize this negative but necessary cost of doing business.
As a B Corporation, you can also ensure that we always do right by our stakeholders, the community, and the environment.
No merchant likes to deal with the returns – outsourcing your returns processing to AMS Fulfillment gives you the bandwidth to run your business while we work to minimize the expense!
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