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Read All About It! AMS News and Local Updates

Family, Community & Paying it Forward:
Although the general public may not have a clear idea of what the fulfillment industry does, product designers, manufacturers, wholesalers and retailers certainly do. At AMS Fulfillment we deal with information, products, packaging, warehousing and shipping, which in industry parlance is called Order Management, Warehouse Management and Fulfillment Services.

AMS is very focused on the nuanced needs of every client, and they serve a very broad range of clients, so the management and employees really do have to be committed: nothing can be slack, response cannot be slow, details cannot be overlooked. One of the reasons AMS employees work so well together is that a family and community supportive atmosphere is very much a part of the company.

For this reason it’s very difficult for AMS to reduce staffing when the need calls for it, and the company is delighted when they can re-hire and rebuild. You’ll read about one of the difficult situations that turned into a great succes in the AMS story in a recent Checkworks.com article.

http://www.checkworks.com/blog/index.php/ams-the-magic-of-a-winning-corporate-culture/

About CheckWorks:

CheckWorks, Inc. manufactures and sells checks directly to Consumers and through Banks and Credit Unions. CheckWorks is known for Innovation in Check Printing technology and Unique Personal Check Designs at Cheap Prices. CheckWorks is a privately owned company and is not affiliated with any other check printing company.

At CheckWorks, our goal is to bring you the best the marketplace has to offer for the least amount of money. You’ll find a wealth of money-saving tips on our blog to help you trim costs without sacrificing quality. Did we mention that we sell top-quality personal and business checks at prices up to 50% cheaper than the banks and other major providers?

DroughtThe California drought is all over the news, and people around the world are concerned, with those in the USA deeply concerned. California is a major agricultural producer for the nation, so when people see images of dried up reservoirs and read news reports about how Californians are dealing with water restrictions, they’re interested.

Readers also want to know how non-agricultural businesses are impacted by the drought. Is it affecting business with higher prices or other pressures? How is it affecting the employees? Are there worries about no water? Are California citizens thinking about solutions and adaptations, and if so, what solutions are they moving to, and will these solutions affect business?

One of the many California industries not dependent upon water availability is fulfillment. AMS Fulfillment is a large company that warehouses and ships products around the world. AMS is located in the Los Angeles area, which is logistically perfect, having close proximity to the Port of Los Angeles and the Port of Long Beach. Tthis is a benefit to clients, to the ports, and to the California economy.

AMS is in the perfect location, we don’t depend upon water to do business, and we wouldn’t want to relocate out of California, so are we affected by the drought in any way? For answers, we talked to Jay Catlin, President of AMS.

Jay first expressed the concern he shares with others about what’s going on with regard to dwindling water resources. “The drought is something every Californian needs to take seriously. While people might be concerned about restrictions on water usage, or higher prices for water, it seems we really haven’t started to take it personally, or at least the awareness is not widespread,” he said.

“I do take it personally, my family does, and AMS Fulfillment does. And we notice some changes in public awareness, which are encouraging,” Catlin said. “We’re seeing more homeowners and businesses moving to synthetic lawns, and others are changing to semi-desert landscaping. The synthetic lawns are very realistic, and a perfect solution for those who enjoy the aesthetic appearance of a green lawn, or appreciate a lawn as a play area for their children.”

Catlin went on to talk about how he expects real growth in the businesses that manufacture and provide synthetic landscaping of all types. “We’d love to do the fulfillment for these manufacturers, as they are prospering, and will continue to do so,” he said.

California’s drought is now in its fourth year, and the economic impact on the agricultural sector indicates more than two billion dollars lost, and 17,000 seasonal jobs. In addition to agriculture, the businesses hardest hit by the drought are food processing, semiconductors, energy (hydroelectric power), tourism and leisure, and water utilities.

“It is hard to assess these stresses in relation to how they affect all California businesses,” Catlin said, “but the impact on the fulfillment industry, which is international in its scope, is very minimal. We’re grateful for that, and grateful that we can add to the California economy and employ as many people as we do.”

Catlin went on to say that the company and its employees do face water restrictions and higher prices for water, but these things are taken in stride. He’s aware that long-term changes in water usage could affect the price of food, and if consumers become concerned for the future it could affect consumer purchases. For this reason he would like to see care for the environment a part of everyday life, as it always has been for AMS in its focus on conservation and ‘green’ living.

It’s not expected that the drought will have a significant impact on statewide economic activity, or that it will significantly affect state and local tax revenues, but it is changing agriculture. Farmers will fallow more fields, and switch to crops that require less water, so if a community economy is concentrated in one particular aspect of agriculture, it could be severely affected. That is where experts expect the greatest impact… in local economies and food-related manufacturing.

All in all, the impact on California-based businesses is small, and the people are well able to handle the changes that they are experiencing. “But we can do better,” Catlin said. “We can always do more to protect and care for the world we’re living in.”

[email protected]

www.google.com/+Amsfulfillment

Article by Jana Adkins  (May 13, 2015)

It’s not quite as dramatic as the phoenix rising from the ashes, but each time AMS Fulfillment is met with a business challenge, the Valencia firm confronts and overcomes it quicker than most companies can plan a strategy for their next move. And that phoenix just acquired another building on Witherspoon Parkway.

The full-service order fulfillment company experienced a meteoric growth in business in the past decade – at one point it occupied 13 warehouse buildings in the Santa Clarita Valley. As the Great Recession darkened, the company continued to grow and add employees.

Last year AMS said farewell to its largest client, Toms shoes, when it couldn’t find an existing building large enough to accommodate a new automation system and process for the retailer. Graciously, AMS ensured Toms was able to make a successful move over to one of their competitors.

AMS downsized staff and planned to terminate leases on several of its warehouses when the team found it had generated more new business – in part due to the good relationship they maintained with Toms. That new business led to some rehires and of some of the buildings they were about to let go of, they kept.

Fast forward to later in 2014 and AMS had been re-growing so quickly it needed a larger building to accommodate its new growth. Management had been in preliminary negotiations with a developer to build a larger warehouse for them, when an existing one suddenly became available.

“Our immediate need for a new facility made the availability of the existing building a better option rather than building from scratch and waiting until December 2015 for it to be ready,” said Ken Wiseman, AMS CEO and managing partner along with President, Jay Catlin.

The building that previously housed Hitachi Power Tools on Witherspoon Parkway became available when that company moved to new space, and a chance encounter at the groundbreaking for the new IAC Commerce Center last November led to an important introduction, Wiseman said.

“We hit it off at the event to introduce the commerce center we’re developing,” said Michael Daniels, managing director for IAC. “We realized what they needed for space and knew that we had the Hitachi space coming up so we negotiated a mutually beneficial deal.”

The deal officially closed April 3, but AMS had been allowed inside earlier to start setting up racks to receive inventory. It’s a 7-year lease on 210,000 square feet of space, Wiseman said. And a much better deal than the one the company had been looking into because for one, AMS could move in quickly. Doug Sonderegger with CBRE handled the transaction.

“Our growth was just outpacing our ability to get into a building fast enough,” Wiseman said. “The new building will be almost exclusively for client growth. We only let one smaller lease go – 40,000 square feet on Franklin.”

Indeed, within a month of first moving racks into the Witherspoon building, AMS has filled nearly the equivalent of five football fields full with merchandise. And most of that inventory is from just four clients who are rapidly growing, he said.

As for future growth needs, Daniels from IAC said the two continue to have dialogue and as the needs of AMS increase IAC will be there to accommodate them.

“We’re very excited about the new relationship with IAC,” Wiseman said. “We can foresee that their strategy of putting up new buildings could align well with our growth.”

This story published in the May 2015 edition of the SCV Business Journal. Photo’s by Dan Watson.

The article may be found on The Signal website as follows: http://www.signalscv.com/section/24/article/136603/

Hitachi-1 Hitachi-2

Hitachi-3Hitachi-4

 

social enterprise - AMS FulfillmentThere are mutually beneficial reasons for a company to be involved with the community in which it operates. Corporate social responsibility doesn’t just create a good public image, it can actually improve the quality of life of the local residents and give the employees of the company a reason to take pride in their employer.

AMS Fulfillment, headquartered in the Santa Clarita Valley of Southern California, has placed a high priority on community involvement since opening its doors for business. The programs that AMS has become involved with are almost too numerous to mention, but some, of which the company is most proud, have benefited the community and the company greatly.

For AMS, hiring from the community is vital. AMS has made it a point to hire at-risk youth in cooperation with the Sheriff Department’s Youth Activity League, youth from the federal GAIN program, at-risk youth from the Santa Clarita’s YES program, developmentally disabled adults, veterans, interns from local high schools and community colleges, and the aging workforce. In addition, AMS gives hiring preference to candidates from the local community in the Santa Clarita Valley in order to benefit the community and benefit AMS.

Ken Wiseman, CEO of AMS and President of the SCV Sheriff’s Foundation, has a long-time personal working relationship with the Sherriff’s Department, being a part of the volunteer search and rescue team, and running the annual Golf Tournament fundraiser, now in its 9th year  . Ken recently expressed his great pride in the diverse workforce: “At AMS Fulfillment, we experience the satisfaction that comes from our shared mission each time we walk through our operations and sense the true wealth that comes from embracing our community.”

Among the many organizations that benefit from the involvement of AMS with the community is one that supports a segment too often overlooked… the aging population. In support of local seniors, one of the owners of AMS, David Catlin, and his wife Linda, dedicate time and effort to Senior Concerns. David is a member of the Board of Directors of Senior Concerns, and AMS CEO Ken Wiseman and President Jay Catlin support the organization as well.

Serving eastern Ventura County and western Los Angeles County, Senior Concerns’ focus is to enable people to create the best possible second half of life. Their wide range of programs are aimed at creating a positive aging experience for family caregivers and for all adults in the community.

Over the last year, their Adult Day Program provided 156,000 hours of social and cognitive stimulation for physically or cognitively challenged elders, prepared over 35,000 fresh hot lunches and light evening meals for the homebound, served over 12,000 lunches to community elders, provided 6,000 seniors with counseling about Social Security, Medicare, Medi-Cal and housing options, and the list goes on and on.

While supporting seniors may not benefit a company directly, it creates a great deal of good will and brings the executives of a company into closer understanding of the needs of the community that they would most likely not recognize if they were not personally involved.

One of the community outreach events that AMS employees enjoy most is the Sheriff Department’s annual toy drive. This annual Toy drive gathers gifts that are shared with families in need during the Holidays. Over the past several years there have been several donations of product from AMS clients that have been directed to this event, for which AMS is very grateful.

Another organization wholeheartedly supported by AMS executives and employees is the Domestic Violence Center of Santa Clarita. Betty-Lou Wiseman, Vice President of Client Services, is a former board member of this organization. For the past two years, AMS employees have run a rummage sale with clothing and items donated by the AMS employees, and in turn opened to the employees and their friends. All proceeds from the event are donated to the Center.

The Domestic Violence Center provides shelter bed nights to victims of domestic violence and their children seeking sanctuary, solace, and safety in an emergency. It responds to crisis hotline calls and provides supportive services to new outreach center clients.

These efforts, and many more, bring AMS into a close relationship with the Santa Clarita Valley community, and they bring employees together in ways that make the company a team and a family. Everyone wins when companies are involved in their communities.

[email protected]

www.google.com/+Amsfulfillment

welcome to the blog - AMS FulfillmentWelcome to the AMS Fulfillment Blog! We are happy you have joined us. As leaders in the fulfillment industry we feel it is important to offer both general and in-depth information in order to help others understand more about fulfillment services and fulfillment needs. We work with major brands and some of the best companies, providing a wide variety of warehousing and fulfillment services. In other words, we know the industry very well. Please enjoy the information offered in this blog… we hope it is beneficial to you.

Valencia, CA (December 18, 2012) – Valencia, CA based AMS Fulfillment has been featured in the inaugural ranking of Inc.’s Hire Power Awards, recognizing job creation, and the private businesses that have generated the most jobs in the past three years.

AMS Fulfillment generated 227 jobs from 2008 to 2011, placing it at #6 among the 10 private business job creators within the Logistics and Transportation Industry honored with Inc.’s Higher Power Awards. Additionally, AMS ranked # 1051 on the 2012 Inc. 5000 list.

AMS CEO Ken Wiseman said, “AMS Fulfillment has enjoyed an over 300% growth over the past three years, and we continue to grow. At the end of 2011 we had 297 employees, and today we employ more than 500, which includes our temp labor force. There is great satisfaction in making our success into success for our community. We have sought to balance personnel requirements with the inclusion of individuals that are facing challenges in the workforce. At AMS, these targeted groups include at risk youth, developmentally disabled adults, veterans, and others simply trying to get back on their feet.”

In addition to this prestigious award, AMS Fulfillment has received accolades from:

  • State of California Enterprise Zone Business of the Year for employment of at-risk youth and those with barriers to employment
  • San Fernando Valley Business Journal Largest Family-Owned Business Award
  • Santa Clarita Valley’s #1 Family Business 2012
  • Jewish Vocational Services L.A. Strictly Business Corporate Partnership Award
  • Santa Clarita Valley Mayor’s Committee for employment of developmentally disabled adults
  • City of Santa Clarita for mentoring / training youth – YES Program

Inc. is the only major business media brand aimed solely at CEOs of fast-growing private companies. The Hire Power Awards will appear in Inc.’s December/January issue, as well as the brand’s web site, www.inc.com.

“The top 100 companies on the list have created 73,032 American jobs in the three-year period from 2008 to 2011 – an amazing feat, given that much of that job growth came during the heart of the recession,” explains Inc. editor-in-chief Eric Schurenberg. “And it isn’t just the big guys that are adding jobs. Companies with less than $50 million in annual revenue make up nearly one-third of the Hire Power list.”

The inaugural Inc. Hire Power Awards are sponsored by Bank of America Merrill Lynch, which is proud to recognize American companies that have greatly increased their workforces. Inc.’s Hire Power Awards celebrates private companies on the forefront of American job creation, giving these businesses the recognition they deserve.

Valencia, CA, November 15, 2012 – AMS Fulfillment is very pleased to announce that the California Association of Enterprise Zones (CAEZ) selected AMS as the recipient of its “Business of the Year” award. The award was presented to AMS CEO, Ken Wiseman, at the CAEZ Conference Keynote Luncheon, hosted by the City of Santa Clarita, on November 15 at the Hyatt Regency Valencia.

AMS was selected from among a number of nominees due to its growth and achievements over the years and its commitment to hiring from within the community. AMS has partnered with several different programs to hire at-risk youth and developmentally disabled adults, and has also embraced the federal GAIN program and recruited from within aging workforce and unemployed veterans groups. Recently AMS achieved Modified Foreign-Trade-Zone status under the auspices of the Palmdale Foreign Trade Zone, which will lead to continued growth and increased hiring.

In his remarks at the CAEZ luncheon, Wiseman stated: “We admire the mission of this group to encourage businesses to seek out a quality and diverse workforce. I know that for many companies, the incentives that are offered through this program help encourage them to make the first venture into expanding their hiring considerations. At AMS Fulfillment, we experience the true wealth and satisfaction that comes from our shared mission each time we walk through our operations and sense the value of embracing our community.”

AMS Fulfillment provides warehousing, assembly and complex pick-pack-ship fulfillment services to both retail chains and direct to consumer. They have a client base across a variety of industries, managing tens of thousands of retail items, product orders and shipments for over 40 active retail clients. They manage inventory, order fulfillment and logistics for a number of brand-companies.

The CAEZ Keynote Luncheon, featuring keynote speaker Bruce Jenner, took place during a two-day CAEZ conference attended by Enterprise Zone managers from across California. The attendees had an opportunity to hear from state leaders, attend workshops on best practices, learn tactics to maximize job creation and business retention from peers, and discuss how to improve the Enterprise Zone program, which remains Santa Clarita’s largest business attraction and retention program.
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Contact:
AMS Fulfillment Services
Steven Helmle
661-775-0611

Valencia, CA, October 20, 2012 – Happy 10th Anniversary AMS Fulfillment! It has been 10 years since AMS, a California-based third-party company for warehousing, assembly and order-fulfillment services, first opened its doors with fewer than 30 employees and began operating, growing and creating its future. AMS Fulfillment, a privately owned company, launched its business operation in the Valencia Commerce Center business park in July 2002 in only 30,000 square feet of warehouse space.

Today, the firm occupies nearly one million square feet of space in 13 facilities. During the past ten years AMS not only grew exponentially with regard to space, it grew in clientele; now managing tens of thousands of retail items, product orders and shipments for 40 active retail clients. Also to its credit, AMS now has 375 full time employees, 111 full time temps and 45 part time rotating temps.

In addition to serving order fulfillment clients and creating employment for many people, AMS has served the Santa Clarita Valley community; local charitable organizations; special needs, kids and senior groups and a number of other organizations throughout the years. AMS has also committed to “Green Fulfillment”, recycling, conserving, and minimizing its environmental footprint.

As a means of celebrating the AMS 10th Anniversary, and recognizing the loyalty of long-standing employees, Jay Catlin, President, and CEO, Ken Wiseman, held a special event at the Catlin home. Fourteen employees who have been with AMS since it was founded were the special guests at the event, joined by many of the eight and nine-year employees and their guests.

In praise of the special guests, Catlin said, “Thinking back to where we were 10 years ago, I never could have imagined getting to where we are today. I am so thankful to our great team here at AMS for all you have done along the way, and the vital role you play in our success.”

Under the guidance of Catlin and Wiseman, AMS has built a great reputation in complex retail pick-pack-ship fulfillment and ecommerce, with a client base across a variety of industries including footwear and apparel. By combining dedication to client success, a committed and much appreciated team of employees, and a company-wide sense of responsibility to the community, AMS has grown into a very accomplished 10-year-old expert in order fulfillment services.

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Contact:
AMS Fulfillment Services
Steven Helmle
661-775-0611

AMS Fulfillment Inc., a third-party company for warehousing, assembly and order-fulfillment services, has opened a new headquarters and sixth warehouse. Located just down the street from its old headquarters, the new building is home to the firm’s suite of executive offices, reception area and a 120,000-square-foot warehouse. In this warehouse expansion, the executive suites and reception area account for 7,000 square feet on a mezzanine and second floor level of the warehouse. All properties are located within the Valencia Commerce Center.

“It feels great to be here,” said Jay Catlin, president and managing partner of AMS. “The warehouse expansion and new offices give us the same sort of close-knit feel, but we’re no longer on top of each other.”

Nonstop growth

AMS Fulfillment, a privately owned company, first launched its business operation in the business park in July 2002 in only 30,000 square feet of warehouse space. Today, the firm occupies six warehouses and nearly 500,000 square feet of space. The company manages inventory warehousing, tracking, customer-order fulfillment and shipping for name-brand product manufacturers, such as Toms Shoes, Umbro and Arbor Sports.

With Ken Wiseman, managing partner and CEO, Catlin manages tens of thousands of retail items, product orders and shipments for 40 active retail clients. Employing more than 175 permanent employees and about 50 regular temporary employees, AMS reported in May that business has grown so steadily it doubled the number of buildings it occupied in 2010 and doubled its revenue.

New digs

Although AMS moved into its new warehouse just last week, the company is already nearing capacity and shopping for a seventh warehouse. “We’re almost at capacity,” Catlin said. “We’re adding more racks within the next week.”

This may be good news for the business, but bad news for Marco Pelaez, vice president of operations. “It was a nightmare moving in,” Palaez joked. So many details had to be planned and executed, from a new phone center to a security system, phone and data systems, as well as installing all the inventory racks, he said. He worked 14 to 15 hours daily in the month leading up to the opening.

AMS shifted inventory from four clients out of over-crowded warehouses and into the new warehouse expansion. Those four clients nearly filled up the new headquarters, Catlin said. “We’re already at 80-percent capacity for all buildings,” Catlin said.

Shopping

Projecting future growth, Catlin said AMS already knows it needs additional warehouse space. In planning for new clients, the company is planning to grow, but grow smartly. “We’re looking at activity by client to strike a good balance in flow,” Catlin said. “But it feels great to be in this position.”

AMS is looking for more buildings in the area, Catlin said. Owners Catlin and Wiseman have one facility in mind that would give the company another 50,000 square feet next door to one of their other warehouses, giving them up to 90,000 square feet of space combined.

Despite the painstaking efforts AMS took to move to its new location, Palaez said he’s up to the task of doing it all over again. “I don’t think about what we have now,” said Palaez. “I see what we’ll have in the future and know it will be even better and more efficient.”

Los Angeles, CA, April 15, 2011: Taylor All-Stars, flip-flops, or fancy Monolo Blahniks. No matter what you like to wear on your feet could you imagine them disappearing and having to go barefoot? One local company decided to find out by throwing off their shoes and kicking up their heels all for a good cause.

On April 5, AMS Fulfillment of Valencia joined hundreds of thousands of people from across the nation who went “bare-footin’” to help raise awareness of the impact a simple pair of shoes can bring to a child’s life.

CEO Ken Wiseman and his staff participated in One Day Without Shoes, an annual event sponsored by Santa Monica based footwear designer Toms Shoes.

Wiseman, who took off his own pair of Toms to be a part of the experience, says “It’s not comfortable.”

Toms Shoes’ founder Blake Mycoskie hopes to deliver the message that most children in developing countries grow up barefoot. That the leading cause of disease in these regions is soil-transmitted diseases, which can penetrate the skin through bare feet. Children, whether at play or doing chores are at risk.

Additionally, kids can often not attend school barefoot because shoes are a required part of their uniform. Without education Mycoskie believes they won’t have the opportunity to realize their potential.

AMS Fulfillment is the service organization that does shoe fulfillment, warehousing and shipping Toms Shoes. Wiseman says that makes the message personal, “We’re in tune with Blake’s mission and he’s so genuine it just draws you in.”

To get a foothold on stomping out this problem, Toms shoes makes a deal with the buying public. For every pair of Toms shoes purchased they will give a pair to a child in need, one for one.

Wiseman laughs as he admits, “My wife has supported an entire village herself. She has 40 pair.”

The shoe fulfillment crew at AMS Fulfillment put together a YouTube photo montage of their “Human Flower” to share all the fun they had for a good cause:

AMS YouTube video.

Los Angeles, CA, October 18th, 2010 – AMS Fulfillment Services management and employees have been greatly impacted by the courageous battle of one of their own against breast cancer. When the opportunity recently arose to support their co-worker, Jean Meyer, by becoming a Run for Her sponsor, AMS employees quickly stepped up.

Over the years the Cedars Sinai Medical Center Run for Her has become a very large charitable event, so large in fact, that the task of creating 5,000 gift bags for participants has become too great for volunteers to handle. Upon hearing about the event organizers’ need for assistance, AMS employees offered to forego their salaries and provide all of the services needed for gift bag fulfillment to Run for Her.

Ken Wiseman, AMS CEO stated, “Jean’s courageous battle is on the mind of all AMS employees as they work on the Cedars-Sinai Run for Her gift bag.” Jay Catlin, President of AMS, went on to talk about the opportunity for AMS to not only provide gift bag fulfillment, but to participate as a team in the 5k run honoring Jean’s strength and determination in the long battle. “We’re thinking of her now as we do this work, and we will be thinking of her when participating in the run in her name,” Catlin said. Catlin pointed out as well that it’s not just AMS Fulfillment donating its resources; the employees themselves are donating their time and energy in assembling the bags.

The Run for Her raises money and awareness of women’s cancers, and it directly supports the Cedars-Sinai Medical Center’s Women’s Cancer Research Institute (WCRI). The run began in 2005 when Kelli Sargent partnered with Cedars Sinai Medical Center in its creation. Kelli was motivated by her mother’s 10-year battle with ovarian cancer, and inspired by her mother’s continued courage. This year the 6th annual 5k run and friendship walk will take place on Sunday, November 14th, at Pan Pacific Park, 7600 Beverly Boulevard, Los Angeles, CA 90036. AMS management and employees will be there as caring participants as well as sponsors. More information on the 6th annual Run for Her can be found at www.RunForHer.com.

About AMS

With several facilities in the Los Angeles area and Vancouver BC, AMS Fulfillment offers turnkey distribution services for retail/wholesale and consumer-based client programs, including Electronic Order Processing, Internet/Ecommerce Services, Retail Product and Marketing Materials Fulfillment, High SKU Pick-Pack-Ship, Inventory Management, Complex Kitting and Assembly Services, Logistics/Transportation Management and Returns Processing Services. For more information, call 661-775-0611 or visit www.amsfulfillment.com.

AMS Fulfillment helps Employees and Community

Los Angeles, CA — May 14, 2008 — AMS Fulfillment, provider of business-to-business and business-to-consumer fulfillment services, holds first annual “employee rummage sale”. The rummage sale was originally developed by employees, for employees, and ended with a cash donation to the Domestic Violence Center of Santa Clarita Valley. Please see “The Signal” March 4, 2009:

Donation Sale
Donation Sale
Donation Sale
Donation Sale
Donation Sale

Call Toll-Free 800 / 931-4267 to learn more about our fulfillment services!